The Manager of BSNL office at Varappuzha branch needs a push to do his/her duty!! To my experience, the office would come to a standstill if a line man goes on leave. Does a manager merit the post if he/she cannot run his/her office?
I have been training Nixon, a young man paralyzed from chest downwards since the first week of June 2014. As he gets trained to work online, he applied for an Internet Connection to the above office in the first week of June. Unfortunately, "the lineman in charge of WiMax connection is on leave" said the officer!
Many a phone calls and five visits to the almighty officer requesting the high office for kind consideration to a person constrained to bed due to disability has fallen on deaf ears... Still Nixon has no internet service. He has been waiting for seven weeks to get an connection and still he is waiting.
Tired, he sent an SMS complaint to 54141, a number given for grievance redress at BSNL's website. They have sent a message saying "Sir, JOY V.L will contact you regarding ur lead KLERN 19071400044 and his mobile no. is '9446605484'.. the number doesn't respond, true to BSNL efficiency!!
BSNL spends millions on advertisement to boost it's image, trying to compete with efficiently run private telecom operators.
The official high-handedness of the callous of heartless staff should remember that BSNL is built on the sweat and blood of the public.
Now Nixon has entrusted me to tell his story to the public...
This blog post is just a warning shot to the BSNL authorities. If BSNL Varapuzha fails to connect Nixon, we start a campaign against the callousness of BSNL office, Varapuzha. We shall use Google Hangouts on Air to record our grievance on YouTube Channel and tell this story to the world.
As the word spreads, BSNL will lose face, thanks to the heartless pen pushers at the office.
No comments:
Post a Comment